Terms and Conditions

Notice of Privacy


You can browse the Cindel site without giving any information or personal data in exchange. Your personal data will be requested at the time of a purchase.

All personal information you provide during registration is used to process your orders or contact you regarding a particular transaction. Cindel guarantees that the information you enter will not be shared with any external organization or third party. We may use your contact information to contact you about new products, features, or special promotions. If you do not wish to receive these types of communications, you can unsubscribe from the mailing list.


Cindel uses PayPal and Stripe to process credit card payment. Paypal/Stripe is in charge of the security of your credit card. When paying with PayPal/Stripe, the store will no longer see your credit card digits from your bank account. Your financial information is secure and your details are protected by PayPal/Stripe's Buyer Protection Policy against unauthorized payments to your account. Cindel does not receive or store information from Paypal/Stripe.

Terms and Conditions

  1. contract validity
  2. Site Access and License
  3. Your account
  4. Stock of Products
  5. Product Information and Suggestions
  6. Ownership, Delivery and Risk of Loss
  7. Intellectual property
  8. Release of Guarantees and Limit of Liability
  9. User Comments
  10. Privacy
  11. communications
  12. Modifications and Severability
  13. cookies
  14. disputes


Welcome to www.cindel.mx and/or www.shopcindel.com (the “Site”), which allows Gobrana, SA de CV, (“Cindel”) to sell clothing products and any type of accessory related to the foregoing (the "Products") of the Cindel brand, as well as other brands owned or distributed by Cindel, for Internet users who visit the Site. By browsing the Site and carrying out purchase operations on it, you declare to be of legal age under the terms of article 646 of the Federal Civil Code, with full capacity to dispose of your person and your assets. Likewise, you agree to have read and fully accepted these Terms and Conditions and understood the legal scope of the operation you carry out.

contract validity

Under the terms of article 1803 of the Federal Civil Code, 80 and 89 of the Commercial Code, it will be understood that you give your express consent for the execution of the sales contract when you express it through the use of electronic, optical or any other means. technology, being linked to the conclusion of the operation at the time of accepting the offer published on the Site.

The creation of an account, the making of any purchase and/or the entry of your payment data, will be understood as the granting of your consent for all legal effects.



Site Access and License

Subject to your compliance with these applicable Terms and Conditions, Cindel grants you a non-exclusive, non-transferable and non-sublicensable limited license to access and use the Site for your personal, non-commercial purposes. This license does not include any right to resell or commercial use of any Cindel Products or services or their content; any right to compile or use any list of Products, descriptions or prices; to download or copy any account information for the benefit of another business; nor the use of search and data extraction tools or robots or similar. You may not misuse the Cindel Site. You are only permitted to use the Site in a lawful manner. Any breach by you of these Terms and Conditions will result in the termination of the licenses granted by Cindel.


Cindel will do everything possible to ensure the accessibility of the Site, although it is not subject to any obligation or responsibility in this regard. Cindel may interrupt access to the Site for the purpose of maintaining and updating it, as well as for other reasons, especially of a technical nature; for which reason it will not be held responsible in any case for said interruptions or for the consequences that these may generate for the user.


Likewise, Cindel will make the necessary efforts to provide quality content and services, although in no case will it guarantee the absence of errors, defects or design flaws that may make it impossible to use and/or install it, for which it will not be held responsible in any case. of the consequences, direct or indirect, and/or of the possible damages caused by defects in the Site and/or in its content.




Your account

You may need to create your own Cindel account, access it and make payments so that they are associated with your account. In the event of a problem with your selected payment method, we may charge any other valid payment method associated with your account. When you use the Site, you are responsible for maintaining the confidentiality of your account information and password, as well as for restricting access to your computer and other devices, and you assume responsibility for any activities carried out under your account or using your password.


Cindel markets the Products to minors, but sells them to adults, who can purchase them with a credit card or other authorized payment method. If you are under 18 years of age, you may use the Site only with the participation and involvement of a parent or guardian. Failure to comply with the foregoing grants Cindel the right to reserve the decision to validate said sale without any liability and without the need to make any refund, bonus or return.


Cindel reserves the right to terminate accounts, remove or edit content, cancel orders in case of violation of these Terms and Conditions or any policy, terms and conditions of Cindel, rights of third parties or commission of a crime or any conduct that damage Cindel's reputation or the customer experience.



Stock of Products

All information and details regarding the existence and availability of a Product are solely estimates. When you place your order, we will send you a message confirming receipt of your order. If a Product is not available at the time of purchase, this situation will be reported to you as soon as possible. Said notification may be made when ordering, either directly on the Site or by giving the option to provide your email address to be informed if the Product is available. In the event that for any reason, during the processing of your order, the Product ordered by you is no longer available, a refund will be made by the same means of payment that you made your order. If you have made your payment in cash, you must provide us with a bank account where you can make said refund.



Regardless of this, if the Product is not available on the Site, you can consult the nearest Cindel Products point of sale in the store search engine to purchase it directly there.


The Products offered by Cindel on the Site must be understood for your personal use. For this reason, in the event that you place an order for multiple units of the same Product or multiple orders for the same Product, we reserve the right to reduce the number of Products ordered.



Product Information and Suggestions

All information about the Products contained on the Site is provided for informational purposes only. Before using the Products, always read the labels, warnings and instructions for use of the Products. Cindel tries to be as precise as possible. If you consider that a Product offered at Cindel does not meet its description, your only recourse is to return it, as long as it is returned without having been used and in accordance with the Cancellation Policy.


Cindel will use the technical elements available to provide security and confidentiality to the information provided by you and will inform you prior to the conclusion of the transaction, of the general characteristics of said elements. Likewise, Cindel undertakes to avoid at all costs deceptive commercial practices regarding the characteristics of the Products, always offering innovative goods and services of maximum reliability and quality.


Although Cindel will do its best to ensure that the color tone of the Products shown in the photos on the Site are an exact representation of the original products, variations may occur, particularly due to technical limitations of information technology in reproduction. of the color Therefore, Cindel will not be responsible for inaccuracies in the photographs or graphics that show the Products presented on the Site.


Any advice, recommendation and/or suggestion for the use of any of the Products provided by the Site are merely simulations based on the information provided by users, therefore any information related to said suggestions is made available to you for strictly indicative purposes. and in no case will it replace a medical diagnosis or clinical consultation, nor will it be replaced by a medical treatment, consequently, it is understood that the use is your responsibility. Cindel does not guarantee your complete satisfaction with these suggestions for the use of such tools and we do not assume any responsibility for the use that you may make of them.


Consequently, Cindel is not responsible for any allergy or adverse effect that the Products may cause, unless they are caused by vices or defects in the Products. However, if they are allergies caused by Products made by Cindel and labeled with Cindel's own brand, Cindel is committed to doing its best to support you and provide solutions. For any additional information or in case of doubt, we recommend that you consult your doctor.



Shipping and Delivery

The delivery of the Products purchased on the Site will be made only in the territory of the United Mexican States. The average delivery time of an order by Cindel to the courier company will be from 2 (two) to 3 (three) business days from the day after the purchase was made, at which time The days of delivery by said courier company will begin to run, under the responsibility of the latter.


In high season and brand launches, the delivery time of an order from Cindel to the courier company may be extended up to 5 (five) business days, due to high volume.


When filling out your shipping information, it is important to check that the address is complete and correct, once the guide is generated we will not be able to make changes to your address since the shipment is being processed.


The Products will be delivered to the address indicated by you and will be delivered to the person who attends by signing responsible, for which the policies of the courier company will apply, Cindel not assuming any type of responsibility in this regard.


Consequently, Cindel declines all responsibility in case of excessive delivery time caused by transport services or loss of the ordered products. However, Cindel will make its best efforts to support you in solving any problem that may arise against the courier company, as long as the problem is communicated to Cindel within the first 15 days after the problem occurred.


To check the status of your order, you can do it directly with your tracking number on the DHL website.


Ownership and Risk of Loss

All Products ordered on the Site shall remain the property of Cindel until payment is made. Cindel shall have no obligation to deliver the Products ordered in the event of a payment incident, or in the event of partial or incomplete payment.


All Products purchased on the Site are carried out through a shipping contract. Title and risk of loss in the Products shall pass to you upon our delivery of the Products to the applicable carrier. Upon delivery, risks of any kind, including theft, will be transferred to you.


Cindel does not assume ownership of the returned Product until it is received at the return address, as long as the Cancellation Policy is complied with.



Intellectual property

The development of the Site and the intellectual property of Cindel implied significant investments, so that all content and elements included or made available through the Site, such as, for example, all types of brands, trade names, commercial notices, logos, text, Graphics, images, video, audio clips, digital downloads, and data compilations are the property of Cindel and are protected by applicable intellectual property laws. Likewise, the set of all intellectual property content printed on the Products, packaging, packaging or any merchandise obtained through the Site is the exclusive property of Cindel, and is protected by applicable intellectual property laws. The use, reproduction or representation of the Site (in whole or in part), in any medium or for any other purpose, is not authorized. Cindel reserves any legal action that corresponds to it for any improper use of said intellectual property.


No Cindel intellectual property, including without limitation trademarks or trade dress, may be used in connection with any Product or service that does not belong to Cindel, or in any manner that is likely to cause confusion among consumers or that disparages or discredits to Cindel.


By publishing any content through the Site, you grant us a royalty-free, irrevocable, non-exclusive and indefinite license, which license will allow the reproduction, display, use, copy, modification, adaptation, edition, distribution (total or partial), translation, creation of derivative works as well as incorporation into other works. Said use will be authorized for internal or external purposes, corporate or financial communication, advertising and for public relations, historical or archival purposes of Cindel.



Release of Guarantees and Limit of Liability

The Cindel Products and all information, content, materials, Products (including software) and other services included in or otherwise available to you through the Site are provided on an "as is" and "as available" basis. ”, unless otherwise specified in writing. Cindel makes no representation or warranty of any kind, express or implied, in connection with the Cindel Products, or the information, content, materials, Products (including software) or other services included in or otherwise available to you. through the Site, unless otherwise specified in writing. You expressly agree that your use of the Cindel Products and the Site is at your own risk.


To the fullest extent permitted under applicable law, Cindel disclaims all warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose. Cindel does not warrant that your Products, information, content, materials, Products (including software) and other Products or services included in or otherwise available to you through the Site or electronic communications sent by Cindel are free of viruses or other components. harmful. Cindel shall not be liable for any damages of any nature resulting from the use of the Site, or any information, content, materials, Products (including software) or other services included in or otherwise available to you through the Site, including without limitation direct, indirect, punitive, or consequential damages, unless otherwise specified in writing.


Some laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have additional rights. The releases, exclusions and limitations will apply to the maximum permitted under applicable law.



User Comments

Users may send their opinions, comments, photographs, and other content; send communications; and submit suggestions, ideas, comments, questions or other information to the email addresses or websites indicated on the Site, provided that their content is not illegal, obscene, abusive, constitutes a threat or defamation, or invades the privacy of third parties, infringes intellectual property rights or in any other way is offensive to third parties or objectionable, nor consists of or contains computer viruses, political propaganda or advertising content, chain mail, mass mailing or constitutes any other type of "spam".


You may not use false email addresses, impersonate another person or entity, or otherwise misrepresent the origin of any content.




We ask you to review our Privacy Notice.




You agree to receive communications from us electronically in a variety of ways, for example through the following types of data messages: email, text messages, push notifications from our app, or through notices and messages placed on the Site, such as our call center. Customer Service. You agree that all contracts, notices, messages, and other notices and communications that we send to you by electronic means satisfy any legal requirement in written form and have full legal effect and validity.

To contact us at any of the addresses on our Contact Page.



Modifications and Severability

We may modify the contents and information included in the Site, as well as these Terms and Conditions, in particular for the purposes of compliance with any new applicable legislation and/or regulation and/or to improve said site.


Any changes will be notified to you through the Site prior to taking effect under these Terms and Conditions. Unless the amendment requires your express approval, however, your continued use of the Site will be deemed your acceptance of the new Terms and Conditions. If any of these conditions is considered invalid, void, or unenforceable for any reason, said condition will be considered independent and will not affect the validity and enforceability of any of the remaining conditions.




Cookies are small files that remain on your device while you browse the Site and that can be read whenever you access the same website (hereinafter “Cookies”).


You may prevent the registration of Cookies by configuring your browser for such purposes. However, in order to benefit from all of the Site's features, it is recommended that you configure your browser to accept cookies from the Site that have been designed for Cindel's exclusive use.


Cindel may modify its cookie policy based on new legislative or regulatory requirements or in order to adapt said policy to the instructions issued by the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI).




Any dispute or claim related to the use of the Site, the Products or services sold or distributed by Cindel or these Terms and Conditions will be submitted and resolved at your option, either through the administrative jurisdiction of the Federal Consumer Attorney (“ PROFECO") or through mandatory arbitration conducted by the Mediation and Arbitration Commission of the National Chamber of Commerce ("CANACO"), for which you and we waive any other jurisdiction that may correspond due to domicile or any other cause. You and we agree that either you or we may bring a claim in the competent courts to prevent violations or misuse of intellectual property rights.


In arbitration proceedings there is no judge or jury and the review that a court can make of an arbitration award is limited. However, an arbitrator can make an individual award of damages and other benefits, in the same terms as a court, and must also follow the terms and conditions.


You may choose to have the arbitration conducted exclusively by telephone or based solely on the presentation of written arguments and evidence; however, in all cases, the seat of arbitration will be the City of Tampico, Tamaulipas. The arbitration will be conducted in Spanish by a single arbitrator and the applicable laws will be those of Mexico. We agree that any dispute resolution proceedings will be conducted only on an individual basis and not in class, class, or representative action.







payment policies


  1. Prices
  2. Payment methods
  3. Gift cards or Discount Code




Unless indicated separately, all prices displayed through the Site are indicated in Mexican pesos and include value added tax applicable on the date of the order.


In all cases, the delivery cost will be applicable, except when Cindel expressly notifies you. The price of each Product offered on the Site does not include the cost of delivery, which will be invoiced separately and will be communicated and broken down to you before the order is confirmed and when it is definitively validated.


A receipt will be issued for all orders with details of the Product, its price, taxes and derived expenses. If you need an invoice, you can request it within a month of your purchase, through the email indicated in the contact section , so that any request made by a different means will be considered as not submitted. Once said invoice is issued, it will be considered final and cannot be canceled, edited or reissued, so we ask you to make sure that the Federal Taxpayer Registry (RFC) code, and other tax data requested, that enter are correct.


Both the price of the Product and the shipping may be modified by Cindel at any time, without the need for prior notice, forcing Cindel to respect the prices published on the Site at the time of purchase, as long as the price has been fully covered. for you.


In the event of applying specific terms and conditions to your operation, such as special costs or additional charges, Cindel will notify you prior to the execution of the operation.



Payment method

To make your purchase, you must add the Product(s) to the Shopping Cart and pay through it on the Site, being able to make your cash payment, either by cash, card payment or electronic transfer via SPEI, through the different digital payment platforms ( Pay Pal, Conekta, Kueski Pay ) that may be indicated through the Site (“Payments and Shipping”). To do this, you acknowledge that you must abide by the terms and conditions of said Payment Platforms, as well as provide the information that they need to process the payment, including without limitation card number, expiration date, name of the holder of the card and security code. Cindel is not obliged nor will it be responsible for any conflict that may arise from the transaction between you and the Payment Platforms, however, it undertakes to make its best efforts to help you solve them.


Payment must be made immediately to ensure that the order is available, in the case of Cash Payments you have 48 hours to make your payment to the chosen establishment. Payments made during the weekend or non-business day in accordance with the Federal Labor and Social Welfare Law and the Political Constitution of the United States of Mexico, will be credited the next business day.


You expressly consent to our automatic and immediate payment for your order at the time of purchase.


If any excess charge has been made on your card, you must notify it in writing to help@Cindelbeauty.com , specifying the amount in excess charged, the Product in relation to which it was charged, the respective receipt and card information, to so that the refund can be made by Cindel.



Gift cards or Discount Code

Gift card balances, Cindel points, rewards, and Cindel discount codes may only be used to redeem on the Site to purchase any of the Products listed as eligible and available on the Site. Available Products and services are subject to change at our sole discretion.


Gift card balances, Cindel points, rewards and Cindel discount codes, as applicable, will be deducted from the price of the Eligible Product. If said balance, points, reward or discount is not enough to cover the price of a purchase, you must cover the excess balance with another payment method.


Gift cards, including any unused balance on them, Cindel points, rewards and discount codes, expire within one year from the date of issue. Ownership of the gift card and the risks associated with its loss are transmitted to the user when Cindel physically transmits (through direct delivery or to the carrier, as appropriate) or electronically the gift card. We are not responsible for gift cards that are lost, stolen, destroyed, or used without your permission.


By using gift cards, Cindel points, rewards and/or discount codes you accept these Terms and Conditions and agree not to use them in any way that could be misleading, abusive or otherwise harmful to Cindel .







Cancellation policies


  1. Cancellation by the client.
  2. Incidents in the order received
  3. Cancellation by Cindel


This policy will be applicable to Gobrana, SA de CV, (“Cindel”) and to you exclusively for products offered and purchased on the website (the “Products”) www.cindel.mx and/or www.shopcindel.com (the “ Site") and are subject to Cindel's Terms and Conditions. By using this Site, you expressly accept all of them.



Cancellation by the client.

If you wish to cancel an order after paying for it, please contact us at help@Cindelbeauty.com as soon as possible. We will do our best to fulfill your request. If you want to cancel an order that already has a bill of lading (DHL or Segmail Express), you must wait to receive your order to request the cancellation. For such purposes, you have a maximum period of 5 (five) days from the receipt of the Product to be able to cancel your purchase.


The cancellation will be applicable, as long as you return the Product, in compliance with the following:


  • It is sent within the period indicated above.
  • The Product must be in the original closed and sealed packaging, without signs of use, without damage to the original packaging, together with the printout of the Purchase Order, and the accessories it has.
  • Any sample that had been sent together with the Product must also be returned, and must comply with the same characteristics indicated in the immediately previous point for the Product.


The bonus will be made once we have confirmation of receipt of the return physically in our warehouse, after checking the integrity of the product and return it in the original packaging. Transportation costs for returns due to purchase regret without confirmation of damage or defects will be your responsibility.


In the event that the returned product meets the above requirements, you will earn credit to redeem on the Site as a bonus, equal to the purchase price so that they can be used on the Site.


Notwithstanding the foregoing, the order cannot be canceled in the case of products purchased at a discount when the discount is for a temporary period such as Special Promotions, Hot Sale, Good End, festivities.



Incidents in the order received

Upon receipt of the Products, you must verify that they comply with the order placed. Any damage or defect in the Product or delivery, including without limitation error in the Products, fractures, expiration, shortages, package with violated seals or, in general, any type of damage or defect, must be reported by you immediately within within 48 hours of receipt, to help@Cindelbeauty.com, detailing the error or defect of the Products delivered, accompanied by sufficient evidence to support this, including clear photographs.


Once you have contacted Cindel's Customer Service department, you must send the damaged or defective product to the address provided by said department, complying with the following:


  • The Product is sent within a maximum period of 15 calendar days from its receipt by you.
  • The Product must be in the original packaging, without signs of use, along with the printed order and any accessories it may have.
  • Any sample that had been sent together with the Product must also be returned, and must comply with the same characteristics indicated in the immediately previous point for the Product.


The process of incidents in the order received (errors, damages, defects) of the Product will be initiated only after receiving it and verifying the aforementioned conditions. All products received will be subjected to an evaluation, with the aim of finding out if it actually has the claimed damages or defects. Once the evaluation of the Product has been carried out, Cindel will notify the resolution obtained.


In the event that the nature of non-conformity with the Product is confirmed, Cindel will inform the options that you will have the right to choose, which may consist of the refund of your money, the bonus with credits to redeem on the Site or the reshipment of the Product in case of having stock, in which case the shipping costs will be assumed by Cindel, including the reimbursement of the shipping costs that you would have assumed, for which you must send a copy of the shipping cost receipt to help@Cindelbeauty .com to verify the amount paid, unless you have received a tracking number from Cindel to use for shipping free of charge. In any of the above options, Cindel may not exceed 15 calendar days to comply with them.


Additionally, if it is evident that the Product has hidden defects that make it unsuitable for the uses for which it is normally intended, that reduce its quality or the possibility of its use, or that it does not offer the security that, given its nature, is normally expected of said Product and its reasonable use, then an additional credit bonus will be provided to redeem on the Site equal to 20% of the value of the Product.


However, if the nature of the non-conformity is not confirmed, the Product will be made available to you at one of Cindel's physical branches so that you can pick it up.


In any case, when the refund of money is admitted in the case of confirmed cancellations, the value of the products purchased will be applied as long as the payment method used in the transaction is by credit card. The refund will occur within the following 15 days after receipt of the Product by Cindel. We remind you that this procedure is the responsibility of the Payment Platform and the bank issuing the credit card used, and it is not possible to anticipate the investment. In the case of purchases made in cash through Oxxo stores, 7 eleven or bank deposit, no refunds apply, the only option being the bonus with credit to redeem on the Site.


Cancellation by Cindel.

Cindel reserves the right to cancel orders or parts of an order in the following cases:


  • Item(s) not available.
  • Difficulty processing payment information.
  • It is not possible to ship to the address provided.
  • A duplicate order was submitted.
  • Problems related to the requested product.
  • suspected fraudulent intent
  • Whenever it deems appropriate.


If your order is cancelled, you will receive a notification through the Site or by email explaining the reason for the cancellation and a refund will be made using the same payment method used for the purchase. We remind you that this procedure is the responsibility of the Payment Platform and the issuing bank of the credit card used, not being possible to anticipate the investment. In the case of purchases made in cash through Oxxo stores, 7 eleven or bank deposit, you must provide us with a bank account to make the refund. If you are interested in placing a new order or have questions about a canceled order, please contact our Customer Service.